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No, Centrica, customers don’t prefer bots to humans | Letter

The Guardian

BusinessThe Guardian·Jul 27, 2026·1 min read

No, Centrica, customers don’t prefer bots to humans | Letter

Charles MacKinnon disagrees with the British Gas owner’s justification for cutting 1,300 jobs According to Centrica’s boss, Chris O’Shea, most people using British Gas prefer to talk to a chatbot rather than a person ( Customers prefer AI…

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