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Technology

Metro Bank customer fights for £14,000 refund after AI-linked fraud

The Guardian

TechnologyThe Guardian·Aug 4, 2026·1 min read

Metro Bank customer fights for £14,000 refund after AI-linked fraud

Lender was told money was being taken without authorisation, with cash used to buy credits for Claude chatbot A Metro Bank customer has told of his fight to get more than £14,000 back after its systems failed to stop a fraud involving the…

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