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Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

The Guardian

TechnologyThe Guardian·Aug 20, 2026·1 min read

Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’ Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”…

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