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Why Working Automations Still Create Broken Customer Journeys

Hacker Noon

TechnologyHacker Noon·Sep 6, 2026·1 min read

Why Working Automations Still Create Broken Customer Journeys

Every Automation Worked. The Journey Did Not During a lifecycle audit, I found a system in which nothing appeared to be broken. The abandoned cart emails were triggered correctly. SMS messages were being delivered. Promotional campaigns…

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