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Contact Center AI Is Moving From Demos to Audits: Inside TELUS Digital's Agent Performance Loop

Hacker Noon

TechnologyHacker Noon·Sep 14, 2026·1 min read

Contact Center AI Is Moving From Demos to Audits: Inside TELUS Digital's Agent Performance Loop

A generative AI assistant given to more than 5,000 customer support agents raised the number of issues they resolved per hour by 15%, according to research published in The Quarterly Journal of Economics . The gains landed hardest on the…

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