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Leading UK retailers ‘breaking law’ by not refunding customers for returned goods, Which? finds

The Guardian

TechnologyThe Guardian·Sep 15, 2026·1 min read

Leading UK retailers ‘breaking law’ by not refunding customers for returned goods, Which? finds

Consumer group says online shops routinely failed to reimburse delivery costs of unwanted purchases or cost of items Leading retailers are breaking the law by failing to properly refund customers for returned goods, a Which? investigation…

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