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An agent remembers that a customer “prefers no email.” That sentence came from an old support summary. The original user message actually said, “Do not email me about this case.” Months later, another agent treats the summary as a global…
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AI-generated editorial illustration / newsGlobal. Not a photograph of an actual event.
Read the full article →Full article · 4 min read
AI-generated editorial illustration / newsGlobal. Not a photograph of an actual event.
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