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Verizon CEO Sees AI Replacing Large Share of Customer Service

Bloomberg

BusinessBloomberg·Jun 4, 2026·1 min read

Verizon CEO Sees AI Replacing Large Share of Customer Service

Verizon Communications Inc. Chief Executive Officer Dan Schulman expects that artificial intelligence technology will replace “a large percentage” of the work that customer service representatives do as the New York-based carrier looks to boost financial performance and improve customer satisfaction.

View original source — Bloomberg ↗

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