FamilyMart Malaysia apologises, suspends worker filmed throwing hot soup at Grab rider

FamilyMart in Malaysia has taken immediate disciplinary action by suspending an employee who allegedly threw hot soup at a delivery rider, as seen in a viral video.

The popular Japanese convenience store chain has apologised for the employee’s actions and for the delay in providing an update.

“We have attended to the well-being of the delivery rider, cooperating fully with the authorities in their investigation and continued our own internal investigation and Domestic Inquiry in accordance with the applicable laws, which requires us to follow due process and the required time.

“FamilyMart Malaysia reiterates that we do not tolerate any rude, unsafe or disrespectful behaviour towards anyone, including customers, staff, delivery personnel and business partners at our stores,” it said in a statement on Friday.

The convenience store chain added that it would not compromise in taking the necessary action and remained committed to ensuring that its stores were safe and respectful spaces for everyone.

“We have also reminded employees of their training on good customer service practices. Thank you for your patience, care and support,” it added.