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Technology

Think your customers will love your shiny new AI chatbot? You might be in for a bad surprise

TechRadar

TechnologyTechRadar·Jun 8, 2026·1 min read

Think your customers will love your shiny new AI chatbot? You might be in for a bad surprise

Businesses misjudge what customers value, adding AI before fixing basic digital friction.

View original source — TechRadar ↗

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