Malta Ranked First In Europe For Online Government Services

Malta has once again ranked first in Europe for online government services, according to the latest eGovernment Benchmark published by the European Commission.

The country achieved an overall score of 99.4, placing first among European nations assessed in the report. Malta also earned a perfect score of 100 for services provided to businesses and a score of 99.1 for services aimed at citizens.

The benchmark evaluates the quality and accessibility of digital public services across Europe through mystery shopping exercises and the analysis of thousands of government websites.

Head of the Public Service Tony Sultana welcomed the result, saying it confirms that Malta continues to deliver high-quality digital services that make a real difference in people’s daily lives.

“These results are further confirmation that our vision – Improving people’s lives every day – is being delivered in practice, every day and at all times,” Sultana said.

Malta also recorded perfect scores in user support, transparency and mobile-friendliness, outperforming the European average in several key categories.

The report assessed 96 digital services in each country and analysed more than 14,000 government websites across Europe.

What do you make of Malta’s ranking?

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Ali Demirci

Ali is a Social Media Executive at Lovin Malta, covering arts, current affairs, and youth stories. With a background in International Relations and performing, he focuses on clear, engaging content that connects with people.

Email: [email protected] | Insta: @ali_kanay_demirci