Struggling to load Outlook email replies? You’re not alone

A Microsoft Outlook update for Mac has broken email replies

Users are struggling to load replies

The issue impacts Outlook for Mac version 16.110, build 26061317

If the update to Microsoft Outlook released last week has some you scratching your head, wondering where the previous email replies have gone, you’re not alone.

An update to the email provider last week has caused previous replies to disappear, and a fix is yet to be released.

The error seems to be confined to Mac users running version 16.110, build 26061317. The only known fix at the moment is to switch back to the previous version of Outlook for Mac, and (temporarily) disable automatic updates.

Multiple users have shared their frustrations on Microsoft’s Tech Community and Learn forums, stating that the lack of replies is impacting their ability to properly reply to emails, or to forward email chains on to colleagues.

Luckily, there is a way to get around the issue which was helpfully pointed out by a Microsoft Forum moderator. By rolling back to the previous version of Microsoft Outlook for Mac, replies and email chains are restored. But you will have to turn off automatic updates to prevent Outlook from upgrading again to the broken version.

How to roll back your Microsoft Outlook for Mac

Navigate to Update history for Office for Mac using this guide

Revert your Outlook to version 16.109.3 or older using the steps provided here

Turn off automatic updates on Legacy Outlook for Mac by navigating to Help > Check for Updates, and then uncheck ‘Automatically keep Microsoft apps up to date’

Once a fix is rolled out, don’t forget to re-check the automatic updates

Until an official fix is released, this appears to be the only way to load replies on Outlook for Mac. Any updates from Microsoft will be posted here.

If your organization has certain administrative barriers enabled, you may not be able to remove the current version of Outlook.

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Benedict is a Senior Security Writer at TechRadar Pro, where he has specialized in covering the intersection of geopolitics, cyber-warfare, and business security.

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Benedict holds an MA (Distinction) in Security, Intelligence, and Diplomacy from the University of Buckingham Centre for Security and Intelligence Studies (BUCSIS), with his specialization providing him with a robust academic framework for deconstructing complex international conflicts and intelligence operations, and the ability to translate intricate security data into actionable insights.