Nepal Telecom is transforming with in-house software systems for digital innovation

Last Updated on June 25, 2026

Summary✨

Nepal Telecom in-house software aims to enhance operational efficiency and improve service delivery through various digital tools.

The newly developed Procurement Management System streamlines purchasing operations and ensures transparency in public bidding.

Additional systems like Duty Chart Management and Meeting Management optimize workforce management and enhance corporate meetings.

The company utilizes specialized tools for network monitoring and customer support, ensuring efficient operations across its infrastructure.

Nepal Telecom plans to implement a Workflow Management System for a completely paperless and efficient operational environment.

Nepal Telecom has begun implementing an in-house software system to make its internal workflows more effective, efficient, and digital-friendly. The company expects these systems to enhance its operational efficiency, elevate public service delivery, ensure transparency, and strengthen corporate governance. NT aims at an institutional reform by using modern and digital technologies, and the engineers have started using vibe-coding to develop some of these software systems.

The company has been enhancing its digital transformation for years with automation in its operations in phases. The current series of in-house software systems is another steppingstone in the company’s operational efficiency. Below, we highlight more details on the company’s in-house software system built by the company’s in-house software wing and how they are transforming the company’s digital operation ethos.

Modernizing Procurement and Operations

1. Procurement Management System (PMS)

Nepal Telecom has developed and rolled out an in-house Procurement Management System (PMS) to streamline its end-to-end purchasing operations. This system digitally manages the entire procurement lifecycle across the company’s branches, from the central headquarters to regional directorates and subordinate offices.

The system has been deployed to address different premises of public procurement regulations in Nepal. It enables the effective tracking and management of various bidding phases, contract awards, and post-agreement milestones. The system is built on the company’s internal workforce and technical expertise, and the company says that it minimizes procedural delays, ensures standardization, improves record-keeping, and fosters absolute transparency in public bidding.

2. Duty Chart Management System

The company has deployed a Duty Chart Management System to ensure uninterrupted service delivery and infrastructure maintenance. This platform is the centralized hub for managing shift schedules across various offices nationwide. It provides management with real-time visibility into workforce availability, allowing them to pinpoint exactly which personnel are on duty at any location and track their active assignments.

3. Meeting Management System

NT has also introduced a Meeting Management System that brings structure to the numerous corporate meetings and strategic discussions. This provides built-in templates to set agendas, track attendee and invitee lists, and draft official minutes. Besides making meetings seamless to document, the system also sends out SMS and email alerts alongside timely reminder notifications to relevant stakeholders. Additionally, active development is underway to integrate built-in online meeting and video conferencing capabilities directly into this platform.

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4. Technical Infrastructure Monitoring

The company uses tailored software solutions to maintain its extensive network infrastructure. For its Fiber-to-the-Home (FTTH) network, internal tools are utilized to handle Customer Premises Equipment (CPE) configurations, aggregate customer demand, and log technical complaints.

For transmission network monitoring, the company has introduced powerful open-source tools such as Cacti, Nagios, and Smokeping. Also, internal ticketing workflows are managed with systems such as GMCC, OTRS, and other proprietary ticketing platforms. Across Core, RAN, Transmission, and Access networks, individual departments utilize specialized software to automate health monitoring and reporting.

5. In-House Consumer Tools

The company uses a vast range of in-house utilities for services relating to checking academic results of SEE and Grade 12, reviewing Close User Group (CUG) plans, processing online recharges, and resolving issues regarding damaged recharge card PINs.

6. Integrated Network Operations Center (iNOC) & Site Management

The company utilizes open source platforms such as Zabbix and Netbox for its iNOC to ensure round-the-clock, 7-day-a-week active monitoring of the entire national network infrastructure. Similarly, portal solutions like Site Management are in use to fetch critical field data, including Tower Site Management, Demand Site Management, and real-time On-Air Status reports.

7. Citizen Grievance Redressal

The company has established dedicated mechanisms to audit quality-of-service improvements and track public grievances coming through the “Hello Sarkar” platform. To further this data-driven approach, it plans to use a comprehensive digital dashboard tracking Human Resources, Finance, and Business Operations in the near future.

8. Unified Ticketing System

To consolidate its technical ecosystem, the company is developing a Unified Ticketing System. This unified framework will centralize the registration, tracking, troubleshooting, and analytical diagnosis of all equipment anomalies and service disruptions across the network. By tracking customer grievance registrations, status tracking, and resolution states onto a single unified engine, the company aims to make its customer support remarkably agile and friendly.

9. Workflow Management System

Going forward, the company envisions a completely paperless, transparent, and high-efficiency office environment. Therefore, Nepal Telecom is advancing the development of its Workflow Management System, which will automate core administrative and technical routines.

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The Verdict

The rollout of these sets of in-house software systems reflects the capabilities and commitment of Nepal Telecom’s internal engineering talent towards creating digital technologies for effective workflows. The company says that these technologies are laying a robust foundation to permanently solidify Nepal Telecom’s status as a vanguard of the modern digital era.

The engineers at the company have started using vibe-coding (a new field: AI assisted coding) to develop some of these software and tools. The company is expecting a major institutional reform by transitioning to digital technologies and removing paperwork.

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Indian Express

Nepal Telecom is transforming with in-house software systems for digital innovation

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