Telus, NQX to expand BPO operations in PH

MANILA, Philippines – Two Canada-based business process outsourcing (BPO) companies are planning to expand their Philippine operations following meetings with trade officials and President Marcos during their visit to Canada.

In a statement on Monday, the Department of Trade and Industry (DTI) said Telus Corporation, one of the largest Canadian employers in the Philippines and NQX, which operates locally as Quantrics Enterprises Inc., are preparing to expand their footprint in the country.

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NQX is evaluating a P632-million investment in either Laoag, Dagupan or Legazpi, a project expected to generate about 725 new jobs.

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According to the DTI, the proposed facility will support the company’s growing contact center outsourcing, customer experience consulting and digital solutions businesses.

“This goes to show that NQX’s expansion is a testament to the Philippines being a trusted destination for global business services,” Trade Secretary Cristina Roque said in a statement.

“By bringing more investments to the countryside, we are creating quality jobs in more areas, while ensuring that the gains of economic growth are shared more broadly,” added Finance Secretary Frederick Go, who also serves as the country’s investment czar.

Meanwhile, Telus is looking to expand its artificial intelligence (AI)-related services, healthcare support, software engineering and workforce development operations in the Philippines.

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While the company has yet to finalize the size of its planned investment, the DTI said Telus expects to make significant commitments in both capital spending and employment over the coming years, subject to business conditions.

READ: Marcos cites deeper ties after Canada visit

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“The Philippines is ready for higher-value work,” Roque said. “Through partners like Telus, we are building stronger pathways for Filipino workers to participate in AI-enabled services, digital health, software engineering and other technology-driven industries.”

Since entering the Philippine market in 2018, Telus has invested about $175.6 million. It now employs more than 24,000 Filipinos across its Metro Manila and Iloilo operations.

NQX, for its part, has invested about P1.43 billion in the country and employed 5,661 workers as of April, making it one of the largest corporate employers in Taytay, Rizal.

These planned expansions come as the Philippine information technology and business process management industry is projected to generate $42 billion in export revenues this year, up from $40 billion in 2025.

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Under the industry road map, it aims to become the world’s leading hub for digitally enabled and customer-centric services by 2028.