Live: Telstra says it's working to resolve network 'issue'

Some Telstra customers are reporting connectivity problems this morning, with the company confirming an "an issue affecting some mobile calls and data connections".

The federal government says it has been informed and understands Telstra is working to resolve the issues.

Follow the day's events in our live blog.

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Wed 8 Jul 2026 at 8:16am

Wed 8 Jul 2026 at 8:16am

Queensland Rail says there's no issues

Some rare good news for rail commuters in Queensland.

Queensland Rail says the outage hasn't caused any rail issues the state at this stage.

What a day to be a Queenslander.

Key Event

Wed 8 Jul 2026 at 8:11am

Wed 8 Jul 2026 at 8:11am

Trains being impacted in regional NSW

By Dannielle Maguire

There are no trains running between Newcastle and Maitland this morning.

Here's the statement from the New South Wales Transport Management Centre:

Trains are not running between Newcastle Interchange and Maitland on the Hunter Line due to an external telecommunication issue.

Replacement buses are being organised but are not yet on site.

Passengers are advised to delay travel or make alternative travel arrangements.

For the latest public transport information, visit www.transportnsw.info or download a transport app.

Wed 8 Jul 2026 at 8:08am

Wed 8 Jul 2026 at 8:08am

What readers are telling us

By Dannielle Maguire

Still have no phone reception since 5 o'clock this morning. I can text but not call. I am with Aldi mobile — Linda

Lost connectivity just before 7.00am AEST. Just managed to get reconnection at 7.58am AEST — Janeice

My wife and I stayed overnight in Parkes NSW on the way to Queensland. My phone works (Telstra), hers doesn't (Belong). Same Telstra network. — Ron

Also weird I called my private phone from the work phone and it went through?? But I can't call out on the private phone…. — Robyn

Two family phones are out this morning. My alarm woke me an hour early because the time was wrong! I thought I knew the time until about an hour later when my computer didn't match… I wasn't sure which one to trust! I guess our Aldi sims use the Telstra network. The phones can't connect to the internet, or send texts. I'm in postcode 2790. Happy Wednesday! Arghhhh :D — Rebecca

I saw this news article, then I looked at my bars, no network — I'm with Telstra. Luckily I have a dual SIM phone with a backup Optus number, which seems to be working but with 2 bars today. I still haven't been contacted by Telstra. Is this going to be the norm? Do we all have to use dual SIM phones? Don't mobile networks have backups? — Artim

Wed 8 Jul 2026 at 8:04am

Wed 8 Jul 2026 at 8:04am

Commuters unable to get to work on V/Line

By Georgie Hewson

V/Line passengers stuck at their train stations are calling in to local ABC Radio and sharing how they've been impacted by the outage this morning.

Wendy Farmer is stuck at Warragul station two hours after her train was meant to leave.

She said an announcement came through that the V/Line was down and they could make their way to Packenham station and take a suburban train.

"I'm not sure how we're gonna get there, it's a long walk," she said.

"I just feel like saying to them, 'Hey guys, I'm on Optus, you can borrow my phone.'"

She said she will be very late to a conference now.

Wed 8 Jul 2026 at 8:02am

Wed 8 Jul 2026 at 8:02am

'Large number' of people impacted by outage

By Dannielle Maguire

We've just received a statement from the Minister for Regional Development and Emergency Management Kristy McBain.

Her statement gives more of an insight into how many people are being impacted by the issues this morning.

Previous statements only said "some" customers were affected, but now it's "a large number":

"The Australian Government has been advised by Telstra that there is an outage affecting a large number of mobile calls and connections.

"We are also aware the issue is also affecting Victoria's V/Line regional train services.

"We understand Telstra is working on resolving the issue, and arrangements are being made for affected rail passengers.

"Like all telcos, Telstra must notify customers and emergency services of any major outage.

"Australian phones are also required to fall back to other networks for 000 access."

Wed 8 Jul 2026 at 7:58am

Wed 8 Jul 2026 at 7:58am

Canberra public transport ticketing may be affected by outage

By Georgie Hewson

Canberra's public transport authorities are working to fix an information outage with its ticketing system, MyWay+.

Transport Canberra says the disruption means commuters trying to access MyWay+ this morning "may experience intermittent travel information" but, so far, bus and light rail services are running on time.

It's not yet known whether the issue is related to the Telstra outage impacting mobile customers this morning.

Wed 8 Jul 2026 at 7:58am

Wed 8 Jul 2026 at 7:58am

Telstra outage affecting taxi payments

By Dannielle Maguire

NSW Blues legend and ABC broadcaster Luke Lewis is one of those whose morning has been affected by the outage.

He told ABC News Breakfast he was unable to pay for his taxi on the way to Sydney airport:

"It's been a little bit crazy.

"Even on the way here, the taxis today, their internet's not working.

"I had to give [the taxi driver] my number, I said … just send it to me, and I'll fix it up later."

Key Event

Wed 8 Jul 2026 at 7:53am

Wed 8 Jul 2026 at 7:53am

All regional train services in Victoria are down

By Dannielle Maguire

All regional train services in Victoria have been suspended, operator V/Line says.

Here's what V/Line is telling customers via its website:

"Due to a radio network fault affecting the network, services are currently unable to operate.

"There is no estimated time for rectification at this stage.

"Very limited coach replacement services will be available.

"Passengers are advised to defer travel where possible."

Wed 8 Jul 2026 at 7:50am

Wed 8 Jul 2026 at 7:50am

Telstra says to keep trying to connect

By Dannielle Maguire

Here's a statement we've received from a Telstra spokesperson this morning:

"We're looking into an issue affecting some mobile calls and data connections.

"If you're having trouble connecting, try again as it may work on a retry.

"We're on it and will share an update as soon as it's fixed.

"Thanks for sticking with us."

Wed 8 Jul 2026 at 7:42am

Wed 8 Jul 2026 at 7:42am

How is this impacting you?

By Dannielle Maguire

We want to know how you've been affected by the issue with Telstra this morning.

Tap that "Comment" button and chime in!

Key Event

Wed 8 Jul 2026 at 7:39am

Wed 8 Jul 2026 at 7:39am

Government advice out on Telstra issues

By Dannielle Maguire

Telstra has informed the federal government of its network issue.

Here's what a government spokesperson said:

"The government has been advised by Telstra that there is an outage affecting some mobile calls and connections.

"We understand Telstra is working on resolving the issue.

"Like all telcos, Telstra must notify customers and emergency services of any major outage.

"Australian phones are also required to fall back to other networks for 000 access."

Key Event

Wed 8 Jul 2026 at 7:27am

Wed 8 Jul 2026 at 7:27am

Telstra's network 'issue' potentially affecting millions

By Dannielle Maguire

Good morning and thanks for joining us.

Telstra appears to be experiencing network problems this morning, with the company's official line at this present moment being there is "an issue affecting some mobile calls and data connections".

It's unclear exactly how widespread the issue is.

But given Telstra provides 22.5 million mobile services, we're expecting quite a few Australians to be impacted.

Stay with us as we bring you more details.