Need to renew your NBI clearance? You can do it online — here's how

CEBU CITY, Philippines — Filipinos can now renew their National Bureau of Investigation (NBI) clearance entirely online through the eGovPH Super App, eliminating the need to go through the traditional renewal process and allowing users to access both digital and physical copies of their renewed clearance.

The digital service is part of the government’s push to simplify public transactions under the digital transformation program of the administration of President Ferdinand Marcos Jr.

The Department of Information and Communications Technology (DICT) and the NBI formally launched the NBI eClearance service on the eGovPH Super App on June 6.

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Through the new service, verified eGovPH users can renew their NBI clearance online, access a verified digital copy of the renewed document, and retrieve their latest issued clearance within the app.

Who can renew online?

The online renewal service caters to individuals eligible to renew their existing NBI clearance.

Users must have a verified eGovPH account to access the service.

How to renew your NBI clearance

Applicants can complete the renewal by following these steps:

Open the eGovPH Super App and log in to your account.

Tap “NGAs” and select National Bureau of Investigation (NBI).

Choose “NBI Clearance.”

Review the digital copy of your existing clearance. If it has already expired, the app will indicate its status.

Enter or update the required personal information, including your place of birth and other requested details.

Review all information on the summary page, then check the certification box confirming that the details are correct.

Tap “Renew Clearance.”

Choose your preferred release option:

Door-to-Door Delivery, where the renewed clearance will be delivered to your registered address; or

For Pick-up, you can claim the physical copy from your selected NBI office.

If you choose home delivery, provide your complete delivery address.

Select your preferred payment method and complete the transaction.

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Once payment is confirmed and the NBI finishes processing the application, the renewed clearance will either be delivered or made available for pickup. The app will also update the user’s verified digital clearance.

Before you submit

Applicants should ensure that all personal information entered in the app is accurate and complete before confirming the renewal request.

Incorrect or incomplete information may delay the processing of the renewed NBI clearance.

The DICT and NBI said integrating the service into the eGovPH Super App aims to make government transactions faster, more secure, and more accessible by allowing Filipinos to process renewals anytime and anywhere using their mobile devices.

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