Nepal Telecom starts online service for lost or damaged SIMs replacement

Last Updated on July 18, 2026

Summary✨

Nepal Telecom (NTC) launched an online service for replacing lost or damaged SIM cards starting on Shrawan 01, 2083.

Customers can apply for a replacement SIM online by visiting esim.ntc.net.np and following the provided instructions.

After verification, customers can pick up their replacement SIM at an NT counter for a fee of Rs 50, which can be paid by a representative if necessary.

This new initiative aims to enhance customer experience while ensuring the security of user details.

Nepal Telecom (NTC) has started an online service for lost, missing, or damaged SIM cards (physical SIM or NT eSIM) replacement. According to the company, owners of their missing NTC SIM can fill in the necessary details online to get a replacement for the SIM. The service helps secure the details of users’ SIMs while also bringing a meaningful customer experience to the owners.

NTC’s online service for missing SIM began on Shrawan 01, 2083, the beginning of the new FY 2083/84. In recent times, the company has been bringing multiple customer-centric initiatives that improve its customers’ experience with the company. Lately, the company has been bringing new, innovative services using digital, along with expansion of its 4G service in more areas. It also brought Namaste Recurring service with subscription-based packs. The company has also started home delivery of NT SIMs.

How can you apply for a new NTC replacement SIM online?

Nepal Telecom says that customers can do the following to get a replacement for their missing or lost SIM:

Visit esim.ntc.net.np

Apply for Lost/Damaged SIM

Proceed to register as per the instructions given

Submit the necessary details

After the verification, you can visit the nearby NT counter to get the replacement SIM.

The company says that customers need to pay Rs 50 at the counter. The company says that they can also send a representative to get the replacement SIM. The Rs 50 payment can also be made by the customer’s representative if they are unable to be present by themselves. But the representative has to provide his identity document.

You can also use the same portal to change your old SIM to 4G USIM, if you want to update it to 4G since 3G is going to shutdown pretty soon.

⚡ How to Track/Report Lost or Stolen Mobile Phone Online?

NT says that it has ensured all the arrangements for the security of its users with this service.

How can I apply for a replacement NTC SIM online?

You can apply by visiting esim.ntc.net.np, selecting “Apply for Lost/Damaged SIM”, completing the online registration, submitting the required details, and visiting the nearest Nepal Telecom counter after verification to collect the replacement SIM.

What is the charge for an NTC replacement SIM?

Nepal Telecom charges Rs 50 for issuing a replacement SIM. The fee is paid at the NT counter when collecting the new SIM.

Can someone else collect my replacement NTC SIM?

Yes. If you cannot visit the Nepal Telecom office yourself, you may authorize a representative to collect the replacement SIM. The representative must carry a valid identity document and can also pay the Rs 50 replacement fee on your behalf.

Does the online replacement service support both physical SIMs and eSIMs?

Yes. Nepal Telecom’s online replacement service is available for both physical SIM cards and eSIMs that are lost or damaged.

Why did Nepal Telecom launch the online SIM replacement service?

The service was introduced to make SIM replacement more convenient while improving the security of customers’ mobile numbers and personal information. It also reduces the time required to start the replacement process by allowing users to apply online before visiting an NT counter.

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Dinesh

Senior Editor; An experienced tech writer covering news mostly on telecommunication, internet, latest tech & trends, and Gadgets. Being a technophile, I am particularly fascinated by the evolution of mobile networks in Nepal from legacy networks (2G, 3G) to 4G (with VoLTE, VoWiFi, eSIM) and the prospects of the upcoming 5G, and equally enthralled by the development of internet from the dial-up connection to the 2 Gbps XGS-PON fiber broadband technology and their transformative impact in the country.