Is DoorDash down? Thousands of users report problems with service

(NEXSTAR) – DoorDash acknowledged an “issue” with its online-ordering platform that was affecting customers on Tuesday morning.

“We’re aware of an issue affecting our platform and are working urgently to resolve it. We thank our users for their patience and understanding, and apologize for any inconvenience,” the company wrote in an X post.

Users of the food-delivery platform began reporting problems with the service a little after 9:30 a.m. ET on Tuesday morning, according to the outage-monitoring resource DownDetector. Tens of thousands had submitted reports by 10:20 a.m., the site indicated.

When contacted, a representative for DoorDash said the company was beginning to bring the service “back online” at around 11:30 a.m., ET, but did not comment on the nature of the issue. Customers on social media, meanwhile, had indicated that they had placed orders, but couldn’t find them in the app — or, as one user put it, the order was “just sitting in limbo.”

A person who identified as a DoorDash delivery worker also said on X that they had dropped off an order, but were unable to mark it as delivered on their app.

At least some users had reported the service to be back up by 11 a.m. ET.

This is a developing story.