Movie ticket apps must disclose accessibility features for persons with disabilities: Centre

2 min readNew DelhiUpdated: Jul 14, 2026 05:44 PM IST

The advisory aims to help persons with disabilities make informed decision booking movie tickets online. (AI-generated image)

The Ministry of Information and Broadcasting has directed online movie ticket booking platforms to clearly show whether a film includes accessibility features such as audio description, closed caption and Indian Sign Language for users to book tickets.

The July 9 advisory follows the Delhi High Court’s February 19 order concerning accessibility of cinema exhibition for persons with disabilities. The petition was filed by a blind advocate, Rahul Bajaj, appearing in person.

The Delhi High Court had directed the Centre, Ministry of Electronics and Information Technology (MeitY), and the Central Board of Film Certification (CBFC) to consider and implement measures suggested by Bajaj to ensure persons with disabilities can access information regarding accessibility features before booking tickets.

“Online ticketing platforms/ticket aggregators are advised to take appropriate steps for implementation of the above mechanism at the earliest, i.e., within 7 days so as to enhance accessibility and promote ease of access for persons with disabilities,” the Centre said.

The advisory has been issued with the approval of the competent authority, and a copy has been sent to the CEO of the CBFC for necessary action.

Advisory’s directions

The advisory aims to help persons with disabilities make informed decision booking movie tickets online. It directs all online ticketing platforms and aggregators to develop and implement an independent mechanism on their respective applications to enable users to verify, before booking tickets, whether a particular film is available with accessibility features.

The Ministry said that the booking apps interface should display the availability of accessibility features such as audio description, closed captions /same language captioning, Indian Sign Language (ISL), or any other feature. It also mentioned that if such features are available through an external application or platform, the booking page should also specify its name.

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It directed that the above information should be displayed in a clear, accurate and easily identifiable manner, and that the online ticketing platforms and aggregators should take appropriate steps for implementation of the above mechanism within 7 days to enhance accessibility and promote ease of access for persons with disabilities.

Somya Panwar works with the Legal Desk at The Indian Express, where she covers the various High Courts across the country and the Supreme Court of India. Her writing is driven by a deep interest in how law influences society, particularly in areas of gender, feminism, and women’s rights.

She is especially drawn to stories that examine questions of equality, autonomy, and social justice through the lens of the courts. Her work aims to make complex legal developments accessible, contextual, and relevant to everyday readers, with a focus on explaining what court decisions mean beyond legal jargon and how they shape public life.

Alongside reporting, she manages the social media presence for Indian Express Legal, where she designs and curates posts using her understanding of digital trends, audience behaviour, and visual communication. Combining legal insight with strategic content design, she works on building engagement and expanding the desk’s digital reach.

Somya holds a B.A. LL.B and a Master’s degree in Journalism. Before moving fully into media, she gained experience in litigation and briefly worked in corporate, giving her reporting a strong foundation. ... Read More

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